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Do The Right Thing, At the Right Time. First Time Right. Introduction Ghana is at the crossroads, in an economic crisis, with high Debt to GDP and currently engaged in implementing a Debt Sustainability Program with the support of IMF. Like it or not, this is our reality, with many contributing factors and not least among these factors, is our poor operational performance, both in the public and private sectors, stretching across the Service, Manufacturing, Industrial and Banking sectors. As a matter of fact, stretching across all sectors of the national economy. Operational Efficiency is about setting up an organization efficiently and effectively and managing the organization, which therefore is always able to do the right thing to achieve customer value and high productivity at the lowest cost. Techniques such as Lean and Six Sigma are often suitable for this, but also the Theory of Constraints (TOC) and perhaps even concepts such as New Ways of Doing Things and the Agile Organisation. Learning Topics Essentially, this training will aim to impart knowledge about methods and techniques to execute an Operational Efficiency Programs and Concepts to include topics such as.  Execute Process Efficiency, Effectiveness and Productivity Processes are organized in end-to-end flows and apply Lean principles of standard operations, balanced loads, segmentation of complexity, and quality ownership by the line. How to: o Conduct initial stakeholder interviews o TAVA-Time Allocation and Value-Added Analysis o SIPOC- Delivery Process Analysis and Waste Reduction o Detailed OPE (Overall Process Efficiency) Observations o Individual & Skill variability of staff  Performance Management Ensure transparency of performance, a well-functioning cycle of escalation and action planning and to put a system in place to drive continuous improvement. How to: o Develop pragmatic cascade of key performance indicators o Resource utilisation Analysis o Develop performance managements dialogs o Link behaviour to appraisal and rewards  Organisation, Skills, Mindset & Behaviour To ensure that staff have the skills and knowledge to always deliver on their accountabilities and the organisation is aligned to support them in this without overlap or unclear roles, leading to desired behaviours, so that they understand what is required and are reinforced in these behaviours by formal mechanisms. How to do; o Mindset & Behaviour Survey o Rigidity Observations o Business Process Redesign o Organisational design Learning Objectives The learning objectives will be three key deliverables: 1. Enhance trust and confidence of participants towards a more strategic, stakeholder- oriented operational culture that saves cost, 2. Engage participants to become more dynamic, adaptable, meritocratic, and continually improving workforce, 3. Improve the ways of working: A more open and pro-active work environment with streamlined products and services, processes, procedures, and systems. Training Take-Aways Upon completion of the 2-day course participants will be able to: - 1. Conduct a review of required processes, analyse and redesign processes, enabling efficient work processes and future growth of business. 2. Implement clear standards of performance management to lead to continuous organisational improvement 3. Lead, innovate and re-energise their organisations, processes and understand the requirements for change 4. Analyse leadership styles and embed positive change in people and teams and how these affects the business 5. Use powerful influencing skills to persuade decision-making Training Approach & Methodology We adopt a range of highly effective, interactive training methods to engage fully all the participants in the training sessions. These include: • Individual and group exercises • Case studies & group discussions • Business simulations & role plays • Short lectures & self-reflective questionnaires These powerful experiential training techniques help to develop self-awareness, confidence, and competence to aid individual growth through analysis, observation, self, and collective reflection and provide an opportunity to discuss complexities in business operations, learn new skills and acquire new knowledge. Date 23rd – 24th March, 2023 Fee The cost of attending the 2-day programme is GHC5,000 per person excluding taxes. Registration Kindly register by contacting us on 0247-665283 or email to: ieyamson.associates@gmail.com


Ishmael Yamson & Associates Business Roundtable 2023


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