Managing businesses and organizations involves engaging with people, processes, and organizational culture. In order to achieve success in business, individuals must not only possess the technical knowledge to perform their jobs, but also the ability and skill to effectively identify, understand and manage the emotions of themselves and others, a concept known as Emotional Intelligence.

Emotional Intelligence has been identified as the sine qua non of effective leadership. In particular, transformational leaders have been found to have high levels of emotional intelligence, while unsuccessful leaders tend to have poor emotional intelligence. A growing body of research indicates that various aspects of Emotional Intelligence also shape job performance, job satisfaction, turnover, burnout, and the results of employee evaluations in a wide range of occupations both at managerial and non-managerial levels.

It is impossible to for a business to achieve sustainable strong performance without acknowledging, understanding, and effectively managing the emotions of its employees, customers, and partners. This program will provide participants with practical tools to enhance their skills in these areas.

Learning Objectives

This programme will give participants:

A deeper understanding of Emotions.
An Introduction to Emotional Intelligence and an overview of its dimensions
An understanding of the relevance of Emotional Intelligence to the workplace, and the necessity of having Emotionally Intelligent employees
An assessment of their level of Emotional Intelligence
Strategies to improve Emotional Intelligence
A customized plan to develop Emotional Intelligence


The consultants use a combination of lectures, case studies, individual and group exercises, and interactive discussions in running this programme.


This programme is designed for Managers and extended leadership teams involved in the transformation process of organisations